Warranty Info

Have an issue with your cooler? Our 5-year warranty on hard coolers and 1-year on SoftPaks gives you peace of mind. Please fill out the Warranty Claim Form and we'll process your claim as soon as possible. All phone calls will be redirected to this form in order to gather the essential information. We appreciate your patience.

Marketing Inquiries

Looking to partner with Bison Coolers? As a small, family-run business, we receive many marketing requests and have a limited marketing budget. We're currently not offering product or monetary sponsorships. For additional information on discounts in exchange for marketing, please use the contact form on this page.

Dealer Inquiries

Our Made in USA coolers are the perfect addition for your business and we'd love to have you on board. Please fill out our Dealer Form and we'll respond as soon as possible.

Contact Info

Please don't hesitate to call or e-mail us below if you have a product question, dealer inquiry, have feedback or just want to tell us how much you're enjoying your Bison Cooler.

Call Us: 855-278-8355
General Inquiries:
Warranty Info page

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Bison Coolers

Warranty Info

Have a warranty issue? Simply fill out our Warranty Request Form describing in detail the issue you're experiencing. Please provide a photo if possible and include your shipping address and a daytime phone number. 

If for any reason you are not satisfied with an item that you have purchased through, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges. Please contact us at (855) 278-8355 for details on making a return.